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Website and Mobile Help

Clicking on the topic name will send you to the 'how to' section below.  Return to Table of Contents by clicking "Top"

Table of Contents

Website content

FAQ's - Frequently Asked Questions  

Logging in

Changing your password

Updating your profile

Changing your privacy settings - including opting out of Member Directory

Setting your email preferences

Registering for an Event

Viewing Invoices and making payments

Making a donation

Using the member directory

Subscribing to emails

Renewing your membership

Changing your membership level

FAQ's

Registering for Events

Q -> Do I have to log in to register for an event?  

A -> By first loggin in, you will not have to enter your account inforamtion.  Also, you can save your credit card information for future payments.  

Q -> Is it safe to save my credit card information online?

A -> Yes!  AffinPay is our payment system.  Affinipay  is certified as a level 1 Service Provider, the highest security level available.  Also, you data is not visible to RWOW.

Q -> How do I change my event registration ?

A -> You may want to add a guest or change your meail selection.  Only our RWOW website Administrators can modfiy an event ticket.  You may request a change via email.  Click this link to send a request:  Request Ticket Change

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Logging in

You have to log into your Wild Apricot account if you want to access member-only pages on your Wild Apricot site, or if you want to perform self-service functions such as changing your email preferences or paying an invoice.

New members are automatically logged in after supplying their email address when they apply for membership, register for an event, or make a donation.

If you don't remember your Wild Apricot website address, check your email inbox for the welcome email that was sent to you when you joined. If you cannot find the email, check your spam folder.

Another option if you don't remember your Wild Apricot address is to go to www.wildapricot.com and click the Login button in the upper right corner.

You will be asked for your email address. After you click Send login details, you'll receive an email with your site address.

Where you log in will depend on your website design. You might click a Login link that leads to a login page...

... or enter your login information directly into login boxes that appear on the home page.

In the log in fields, you enter your Wild Apricot credentials – your email and password – then click the Login button. If you do not remember your password, click the Forgot password link next to the Login button. On the page that appears, you can enter your email address to receive a reset password link via email.

Depending on how your site was set up, you might be able to log in using your Facebook or Google+ credentials, as long as you're using the same email address for your Wild Apricot site and your Facebook or Google+ account.

When you first log into Wild Apricot, you will be required to accept Wild Apricot's terms of use before proceeding.

After you log in, a message will appear with links in the bottom right corner if you have unpaid invoices or incomplete registrations, or are lapsed, overdue, or within a week of your renewal date.

You can click any of these links to resolve the corresponding issue.

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Changing your password

Passwords are automatically generated and emailed to you when join a Wild Apricot member site, register for an event, or make a donation. Passwords can also be set manually by your Wild Apricot site administrator.

You can change your password by clicking the Change password link that appears below or beside the link to your profile after you log into your Wild Apricot site.

On the screen that appears, you enter your current password, then the new password, and the new password again for confirmation.

Password requirements

• Minimum of 7 characters
• Maximum of 50 characters
• Any combination of letters, numbers and characters (except spaces)

Wild Apricot passwords are case sensitive.

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Updating your profile

Depending on how your Wild Apricot site is set up, information about you may be visible to other members or the general public on member directories, forum posts, and blog entries. You update your personal information from your member profile and control what information is visible to other members and the public.

Once you are logged into your Wild Apricot account, a link will appear to your member profile. Depending on how your Wild Apricot site was set up, the link will appear as your name or as View profile.

 

From the My profile screen that appears, click the Edit profile button to update your personal information.

After you've made your changes, click the Save button to save them.

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Changing your privacy settings

You can control which information from your member profile will appear to the public and other members on member directories, forum posts, and blog entries, and whether your member photo albums (if enabled) are visible to other members and non-members.

Your Wild Apricot site administrator can choose your initial privacy settings, and optionally, lock them so you can't change them.

To change your initial privacy settings, click the Privacy tab within your member profile then click the Edit profile button.

To change the privacy level for an item, click the circle under the appropriate column to limit access to anybody, members only, or no one.

If you uncheck the Show profile to others option, you won't appear in any member directories.

Once you are finished changing your privacy settings, click the Save button.

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Setting your email preferences

From your member profile, you can choose whether you wish to receive emails from your organization, and if so, which kinds of emails you want to receive. To set your email preferences, click the Email subscriptions tab within your member profile then click the Edit profile button.

You can now indicate whether they consent to receive emails from your organization. If you agree to receive emails from your organization, you can then choose the type of message you want to receive.

There are three types of emails you can control:

• Event notifications – automatic event emails such as event announcements (sent to people not yet registered) and event reminders (sent to registered attendees only)
• Manual email blasts – email blasts sent by site administrators
• Forum subscriptions – if you have already subscribed to discussion forum updates

When you first join, you will have event notifications and email blasts turned on. For forum subscriptions, you can also control how frequently you receive forum update notifications.

After you have made your choices, click Save.

The email settings above do not affect other automatic emails such as membership renewal reminders and invoices/receipts. Only administrators can disable those emails.

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Registering for events

The events that you can register to attend appear on an events calendar on an events page. Using the event calendar, you can view event details and register for events.

To view the details for a particular event, click the event name or the Show details link. To register for an event, click the Register button.

You can register multiple attendees under your account by returning to the event registration page after confirming each registration but before paying.

After you've clicked the Register button, follow these steps to complete your registration:

1. If you are not already logged in, enter your email address. If you are already logged in, your email will already be filled in (though you can change it, to register another person). 
2. If there are multiple registration types, you will be asked to select a registration type. 
   Depending on whether you are logged on or not, some member-only registration types may not be available. If you are not logged in, but your email is already in the site's contact database, you will be prompted to log in. If your email is not in the contact database, you will be prompted to apply for membership.
3. Once you select a registration type and click Next, the main registration form appears. 
   Here, you fill out the registration form, and select additional event options, if any (e.g. meal preference, event sessions). If the event is set up with a guest registration option, you can indicate the number of guests.
4. Once you are finished filling out the form, click Next.
5. What happens next depends on the payment method chosen when the event was set up.
   • If only offline payment was enabled, then you will have the option of canceling or confirming the registration. If you click the Confirm button, an invoice will be emailed to you, and a registration summary will be displayed. From the registration summary, you can choose to view or pay the outstanding invoice.
   • If only online payment is enabled, then a Pay online button will appear. Clicking the Pay onlinebutton will take you to the online payment screen for your site's payment provider.
   • If both online and offline payment is enabled, then two buttons will be displayed: Pay online and Invoice me. Clicking the Pay online button will take you to the online payment screen for your payment provider. Clicking the Invoice me button will result in you being emailed an invoice – which you can pay online or offline – and a registration summary being displayed. From the registration summary, you can choose to view or pay (online) the outstanding invoice.

When paying using PayPal Payments Pro, the Pay online button with be replaced with two buttons: Pay with credit card, and PayPal Express checkout.

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Viewing invoices and making payments

If you have any unpaid invoices, a message will appear after you log into your Wild Apricot site in the bottom right corner.

To view or pay the outstanding invoice, click the link. You will be taken to the Invoices and paymenttab on your member profile, where you can view and pay invoices, and view past payments. You can also access this screen by displaying your member profile then clicking the Invoices and paymentslink.

Invoices with open balances (unpaid or partially paid) will be shown at the top of the screen. To pay one or more outstanding invoices, click the checkbox beside the invoice(s) you want to pay, then click the Pay online button. If you have credits on your account, they will appear as payments that you can also select to apply against your outstanding invoices.

Once you click the Pay online button, you will be taken to an online payment screen where you can enter your credit card details.

You may also receive invoices via email. If you click the View invoice online link within the emailed invoice, you can view and pay the invoice online without logging in.

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Making a donation

So that visitors and members can make financial contributions to your organization, your site may include an online donation form.

If you are already logged into your Wild Apricot account, the form will not display contact fields, only donation fields. If you are not logged in, the form will display both contact fields and donation fields.

To make an online donation, fill out the required fields on the donation form and click the Pay button.

Once your payment processor confirms the successful processing of the payment transaction, a confirmation email and a payment receipt will be emailed to you.

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Renewing your membership

There are two ways you can renew your membership.

A membership renewal notice and/or invoice will be automatically emailed to you a certain number of days before your membership renewal date. Within the renewal notice, you can click the Renew your membership button to begin the renewal process. 

You will be asked to log in to your account. After logging in, you are taken to your member profile where you can renew your membership.

To go straight to your member profile and renew your membership, log into your Wild Apricot site and click the link to your member profile. Depending on how your Wild Apricot site was set up, the link will appear as your name or as View profile.

 

To renew your membership from your member profile, click the Renew button on your Profile page.

If you are limited to renewing only one period ahead or only within a certain number of days or months before the membership expires, a notice informing you of the next possible renewal date may appear in place of the Renew button.

After you click the Renew button, you can review and update your membership details, then click the Update and next button. Then, you click the Confirm button to confirm the renewal request. You will be taken to the Invoices and payments page where you can pay for the invoice for the renewal.

Until the payment is made, a Balance due notification will be shown on the notification bar,

and a message will be displayed on your member profile:

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Changing your membership level

If the security options for your membership level allows, you can switch to a different membership level by clicking the Change membership button that appears on your Profile screen.

Once you click the Change membership button, you can choose a new membership level then click the Next button. After reviewing your choice and updating any profile details, you click the Confirm and next button. Finally, you click the Confirm button to confirm the level change request. You will be taken to the Invoices and payments page where you can pay the membership fee.

The full price of the new membership term will be billed, and the next renewal date will be calculated based on new level settings and payment date. There is currently no pro-rating based on the previous membership level.

After the online payment is completed, your membership record will be updated with a new membership level and renewal date. Until the payment is received, notice about the level change is shown on the your profile, along with the option to view and pay the invoice.

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Subscribing to emails

Your Wild Apricot site may include an email subscription form that you can use to sign up to receive newsletters, updates, or other email blasts.

Signing up for email subscriptions is separate and distinct from the process of subscribing or unsubscribing to automatic emails.

If you are already logged in to your Wild Apricot site, the contact fields will be filled in automatically, so all you have to do to subscribe is click the Subscribe button. If you are not already logged in, complete the subscription form fields and click the Subscribe button.

You can manage your subscriptions from the Email subscriptions tab on your member profile.

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Using a member directory

If there's a member directory on your Wild Apricot site, you can use it to see a list of other members, search for members, and view their profiles.

Clicking on a member listing within the directory will display that member's profile (subject to their privacy settings).

Depending on how the member directory was set up, you can filter the directory by clicking on a particular field value.

You can search for members by entering a search string in the Search field, or you can click the Advanced search link to search using a combination of different search criteria.

On some sites, the advanced search fields may appear on the member directory rather than as a separate page.

From the Privacy tab on your member profile, you can control whether your profile is viewable by others, and if so, which fields are viewable by members and non-members. If you set your profile to private – by unchecking the Show profile to others option in your profile – you won't appear in the member directory at all.

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Android:  Downloading the member app

WildApricot's member app is a single app that different associations can use for their members. To download the WildApricot member app for Android, tap here.

Android:  Logging in

When you first open the member app, you'll be asked whether you wish to receive notifications, like renewal reminders, from the app. Next, you'll be asked to log in using the same email address and password you use to access your WildApricot site.

If there are multiple WildApricot accounts associated with your email address and password, you will be then asked to choose the organization you want to log into.

After logging in, you'll be asked to agree to the terms of use, if you haven’t already done so on the browser version of WildApricot.

You can log out of the app from the main menu.

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Android:  Navigating the member app

Depending on how your WildApricot site is set up, the WildApricot member app can consist of the following modules: Profile, Members, Events, Tickets. When you first log in to the app, you will be taken to the Profile module.

To jump to another module, swipe from the left and tap the module name from the menu that appears. 

To log out of the member app, tap Log out.

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Android:  Viewing your profile

You can view your profile by tapping Profile from the main menu.

From your profile, you can view your membership card by tapping My card.

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Android:  Renewing your membership

On your profile tab, an option to renew will appear, along with the date of your next renewal.

If your renewal date is within a week, the message indicating the number of days to renewal will appear, along with a Renew button you can tap to start the renewal process.

If you enabled notifications from the app, renewal reminder messages will also appear on your device's notification panel.

If your membership has expired, the message to that effect will appear.

When you tap the Renew button, a screen will appear where you can review and update your membership details. If a discount coupon was enabled for membership renewals for the current membership level, a field will appear where you can enter the coupon code.

After you tap the Continue button at the bottom of the screen, you'll have the option to pay online or get invoiced, depending on whether those options were enabled for your membership level. 

If you choose to be invoiced, an option will appear on your profile tab to complete the renewal process by paying online.

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Viewing the member directory

Unless it was disabled within the mobile app settings for your WildApricot site, you can view a member directory by tapping Members from the main menu.

Tapping on a member within the directory will display that member's profile (subject to their privacy settings).

To send an email message to the member, tap the member's email address.

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Viewing the events list

Unless it was disabled within the mobile app settings for your WildApricot site, you can view an event calendar showing upcoming events by tapping Events within the main menu.

A ticket icon will appear beside events for which you are already registered.

Tapping any of the events within the list will display the details of that event.

To add the event to your calendar app, tap Add to calendar. You'll be asked for permission to access your calendar.

Tapping on the location within the event details will display the location within your map app.

To view the event description, tap the Info tab.

To view the registrants who have agreed to have their names listed, tap the Registrants tab.

If the event has multiple sessions, you can tap View all sessions to view session details.

You can register for the event by tapping the Register button beside the appropriate ticket type. The registration form will appear, along with options to specify the number of guests and indicate whether you want to appear within the public list of event registrants.

You cannot specify the number of guests if the ticket type was set up to collect contact information or full registration information.

Once you complete the registration form and tap Continue, your payment options will appear. Depending on the payment method chosen when the event was set up, you might see Invoice meand/or Pay online buttons.

Once you click a payment option and complete the registration, your ticket will appear within your Tickets module.

If the option to automatically delete an event ticket if not paid within 15 minutes is enabled, a countdown will appear indicating the number of minutes left.

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Joining the waitlist for an event

If an admin has enabled a registration limit and waitlist in the Ticket types & settings for the event, then you can join the waitlist through the app. Admins can enable the waitlist option for entire events or for specific ticket types. 

When an event or ticket type has reached its registration limit, and the admin has enabled a waitlist, you will see a Join waitlist prompt next to the ticket type in place of the Register prompt. 

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Viewing event tickets

You can view your existing event tickets by tapping Tickets within the main menu.

Tapping one of the ticketss within the list will display the event details.

If the event registration fee is not fully paid, you can tap the Pay button to pay the fee online.

To cancel an event registration, you click the Cancel button within the event details. 

The option to cancel a registration is only available if your site administrator has enabled it for your ticket type.

To display the QR codes to check in registrants" data-elevio-article="1690" style="cursor: pointer; color: rgb(74, 144, 226); background-image: linear-gradient(rgba(74, 144, 226, 0.6) 50%, rgba(74, 144, 226, 0) 0px); background-repeat: repeat-x; background-size: 2px 2px; background-position: 0px 1.16em; overflow-wrap: break-word; word-break: break-word;">QR code to scan for quick event check-in, tap the QR code option.

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